Welcome to the world of on-demand business software. You could be issuing invoices today!
|Invoicing||Customer Relationship Management||Accounting||All-in-One
|Franchise Suites||Software for Accountants|
SMARTEDGE Service Management
SMARTEDGE Service Business targets professional service providers and consultants that do not sell products and track inventory. It contains all the features you need to succesfully manage your service business.
Perfect for professional service companies, software and technology businesses and consultants requiring:
- Sales and Opportunity Management
- Service Cases and Trouble Tickets
- Contract Management
- Service Quotes and Invoices
- Comprehensive Accounting
All-in-One Management for Service Businesses
Whether you are a Business Consultant, Engineering or Technical Consultant, Software Developer, Lawyer or other Professional Service provider, with SMARTEDGE Service Management you can easily manage your service cases, call center trouble tickets and service deliveries to facilitate the best possible service to your customers. With SMARTEDGE you can track your people's time to improve productivity and ensure that your resources are utilised to the best of their abilities.
Customer Relationship Management
Taking care of your customer is essential to any successful business. Our CRM module enables your sales consultants and other customer service personell easy access to all the information about a customer or a lead in one place. To boost sales a business needs to track its leads and sales opportunities. Your sales people need to be able to distinguish between important and less critical opportunities as well as easily seeing their sales pipeline. Just as important is keeping your existing customers happy so that they keep buying from you.
A real-time view of your invoice, payment and customer situation at a glance. [Read More]
Simple Interface for Opportunities, Quotes and Invoices
With SMARTEDGE you get a simple and straight-forward interface to create opportunities, quotes and invoices. Opportunities and Quotes can seemlessly be converted to invoices without re-entering any data. [Read More]
Sales Pipeline reports can be created from your opportunities where opportunity stages and probabilities are used to estimate the value of current opportunities. [Read More]
Recurring subscription sales or Progressive invoicing can be handled without effort using contracts. Subscription contracts are available for recurring cyclical invoicing.[Read More]
Customers, Contacts and Items
Store your customers and contacts for re-use. You can also create different products and services to track sales of individual items, offering you superb understanding of what you are selling and who you are selling it to. [Read More]
Keep Track of Payments
Just as important as getting the invoice out is getting the payment in. Included in our Invoicing system is customer statements and age analysis of outstanding payments. [Read More]
Service Cases allow you to easily track multiple service activities for a customer. Service cases can be invoiced automatically. [Read More]
Call Center With Trouble Tickets
Tracking customer service requests is easy with SMARTEDGE. All customer request can be added as trouble tickets and subsequently invoiced automatically if the service request is chargeable. [Read More]
Employee Incentives and Rewards
Incentives and rewards are handled automatically in SMARTEDGE. You can create commission and bonus plans for employees, and from these plans, commissions are calculated when invoices are issued. [Read More]
Easy to read reports give you full view of your opportunities, quotes, invoices, service cases and trouble tickets. The reports can be customised to view data for different time periods. [Read More]
Sales and Profitability Statistics
With SMARTEDGE you can produce statistics showing total profitability, or sales and profitability by customer or products/services. [Read More]
Appointments and Task
With SMARTEDGE ES1 Service Management you can keep track of your appointments and tasks. You can also add important notes on customers and invoices for later reference. [Read More]
Tracking purchases and supply chain management are critical tasks for any trading business that wants to be successful and achieve growth. Without control of the supply chain the company's financial situation will deteriorate because of capital limitations, loss of control and reduced profit margins.
Simple Interface for RFQs and Purchase Orders
With SMARTEDGE you get a simple and straight-forward interface to create Request for Quotes and Purchase Orders. Request for Quotes can seemlessly be converted to Purchase Orders without re-entering any data. [Read More]
Suppliers and Supplier Payments
Store your suppliers for re-use. Specific supplier prices are kept so that next time you buy an item from a supplier the system will remember the supplier's price. [Read More]
Keeping your Suppliers in order is simple. SMARTEDGE allows you to capture supplier invoices with payment due date. Supplier Invoices can either be based on a Purchase Order or captured as a stand-alone supplier invoice. The Supplier Age Analysis tells you at a glance when you need to make payments. [Read More]
Easy to read reports give you full view of your purchases. The reports can be customised to view data for different time periods. [Read More]
With SMARTEDGE you can produce statistics showing total purchases, or purchases and costs by supplier or products/services. [Read More]
Accounting is the backbone of any business, and without accurate financial information your cash flow and profitability will suffer. SMARTEDGE Accounting is a complete accounting solution for small and medium sized businesses, ensuring that your books are in order and that you are completely informed about the overall performance of your business.
SMARTEDGE allows you to allocate income and expenses to departments, projects and other business units or employees. It enables you to get a better understanding of how the different parts of your business are doing, and every report can be produced for the business unit or for the company.
A real-time view of your financial situation at a glance. [Read More]
Powerful Bank Manager for your Cash Book
SMARTEDGE offers a powerful, yet easy to use, Bank Manager to capture all your money transactions. The bank manager can automatically capture payment transactions from electronic bank statements downloaded from your internet bank. [Read More]
With SMARTEDGE bank reconciliation becomes a hassle-free experience. Whether you use the bank managers auto reconciliation feature or manually reconcile your bank accounts, you will at all times be sure that your bank is in order. [Read More]
Tracking customer invoices and payments is easy with SMARTEDGE. Aging Balance reports give you full overview of your accounts receivable and you can easily produce mass statements that can be e-mailed as PDF documents to your customers. [Read More]
Keeping your Accounts Payable in order is simple. SMARTEDGE allows you to capture supplier invoices with payment due date. The Supplier Age Analysis tells you at a glance when you need to make payments. [Read More]
Value Added Tax Handling
SMARTEDGE tracks all your VAT transaction for you without you needing to worry about it. At the end of the VAT period a VAT return is automatically created in the format required by SARS, for your easy transcription to SARS' VAT submission form. [Read More]
Income Statements, Balance Sheets and Cash Flow Statements can be produced for any time period at any time. [Read More]
Easy to read reports give you full view of your invoices, financial transactions, general ledger and trial balance. The reports can be customised to view data for different time periods. [Read More]
Click Here to see the feature list for ES1 Service Management.